Frequently Asked Questions
Direct answers on stays, automated door keys, host revenue splits, and platform standards.
For Guests (Stays)
How does keyless check-in work?
Your stay uses a unique, time-limited smart-lock access code. Access is released only after payment and the required arrival checks are verified. Your dashboard and arrival email show the code when access is ready, along with its check-in and checkout window.
Is there a fee to join?
No. There is no joining fee, no monthly charge and no yearly charge. You are billed when you book a stay, and only then. Your stay total shows lodging, a flat departure cleaning, the guest services fee of 10 percent of lodging, tax calculated for that address, and any add-ons you selected.
How do I manage my active stays?
Sign in to your member dashboard with your first name, email and verification code. Your bookings and available arrival instructions are shown there. Smart-lock access appears only when the stay is authorized for access.
What is the cancellation policy?
For a cancellation at least 48 hours before the 3:00 PM check-in time, lodging, departure cleaning and taxes are refundable; the 10% guest service fee is nonrefundable. Inside 48 hours, a further 10% of lodging is retained. Review the cancellation amount and terms shown for your booking before submitting.
For Listers (Listings)
How does the 80/20 revenue split work?
Listers receive 80% of lodging rent; Residerly retains 20%. Cleaning, taxes and the guest service fee are accounted for separately. Your lister payout history shows approved releases and bank deposit status. A transfer confirmation is not confirmation that funds have reached your bank.
How do I list my place?
Open List Your Place and sign in to your account. Add your place details, photos, nightly rate and availability, then connect your payout account and compatible smart lock. Publication requires the listing and its readiness checks to be approved.
What hardware is required for door locks?
Your place needs a compatible digital smart lock that Residerly can manage remotely. Connect the provider account and select the exact device. Compatibility, online status and support for time-limited codes must be verified; any bridge or network requirements depend on the lock.
How are guests verified?
Members verify their email and complete their profile, including a photograph and saved payment card, before booking. Email verification alone is not identity verification. Government-ID verification is handled through the designated verification flow, and payment and access checks still apply before a door code is released.
Have another inquiry?
Access 24/7 dedicated support directly from your Member Dashboard.