Policy Center
Residerly policies.
One canonical policy center for privacy, email, phone, SMS, MMS, data, service standards, membership, deposits, and stay rules.
848 Brickell Avenue, Miami, FL
Privacy Policy
Residerly collects the information needed to operate a furnished living membership platform for applicants, members, apartment complexes, hotel partners, vendors, and enterprise contacts. This Privacy Policy explains what we collect, how we use it, how we share it, how long we retain it, and how to contact us.
Information we collect
We collect account and contact information such as name, email, phone, and portal session data. We collect guest preferences such as move timing, desired market, household size, pet and parking requests, and notes. We collect verification information such as government photo ID files, identity confirmation, and age confirmation.
We also collect booking and stay information, payment metadata, partner and vendor records, enterprise records, communications data, device data, browser data, IP data, cookie data, security data, analytics data, and system logs. Residerly does not store full card numbers.
How we use information
We use information to operate the platform, verify applicants, process payments, match members to inventory, support bookings and stays, onboard partners and vendors, manage provide support, route work to the correct Residerly agent, prevent fraud, protect safety, comply with legal obligations, and improve the service.
Cookies and tracking
Residerly may use cookies, local storage, session tokens, analytics pixels, security tools, and similar technologies. These help keep users signed in, protect accounts, remember preferences, measure site performance, understand traffic, prevent abuse, and support payment or verification flows. Browser settings may limit cookies, but some platform features may not work without required cookies.
Sharing and service providers
We may share information with service providers that help operate Residerly, including Cloudflare, Stripe, identity and bank verification providers, background screening providers, email providers, telecom providers, analytics tools, storage providers, security vendors, apartment complexes, hotel partners, cleaning vendors, and professional advisors. We may also share information where required by law, to protect rights and safety, to prevent fraud, or in connection with a business transaction. We do not sell personal information, communications content, or SMS opt-in data.
Retention
Some data may be deleted, anonymized, or restricted when no longer needed. Some data must be retained for legal, tax, accounting, fraud-prevention, dispute, safety, and operational reasons.
| Category | Retention basis |
|---|---|
| Account, application, and membership records | Service relationship, legal obligations, support, audit, dispute handling. |
| Invoices, payments, refunds, and historical financial records | Tax, accounting, chargeback, dispute, legal, and audit obligations. |
| Verification records and ID media | Eligibility, fraud prevention, dispute review, legal requirements, and security controls. |
| Communications and support tickets | Support continuity, quality, safety, disputes, compliance, and operational records. |
| Security logs and system events | Security, abuse prevention, debugging, monitoring, and compliance. |
User choices and rights
Users may request access, correction, deletion review, or opt-out assistance by emailing team@residerly.com. Some requests may be limited by legal obligations, security needs, tax and accounting requirements, active disputes, fraud prevention, or operational requirements. Marketing opt-outs do not stop transactional, account, billing, verification, booking, legal, security, or support notices.