Policy Center
Residerly policies in one place.
Review the core policies for privacy, verification, deposits, pets, parking, cleaning, and member operations.
Privacy Policy
Read the full privacy policy at residerly.com/privacypolicy.html.
Application and verification
Applicants must be 18 or older, submit the application, pay the required upfront amount, complete Stripe identity verification, complete Stripe bank verification, consent to background checks, and complete soft credit review. No W-2s or paystubs are required.
Membership and deposit
Everyone pays $2,000 upfront before verification: $1,000 yearly membership plus a $1,000 security deposit. Of the deposit, $900 is returnable if there are no issues; $100 is a processing portion and is not returnable.
Terms of Service: deposit use and replenishment
If Residerly applies the $900 returnable deposit balance to damage, incident costs, unpaid property charges, or other property-related issues, that used amount is not returned to the member. Before the member can book or rent again through Residerly, the member must replenish the deposit balance back to $900 on file.
Affiliate payout policy
Approved affiliates earn $250 for each referred member who signs up, pays the required upfront amount, and has the payment confirmed by Residerly. The affiliate payout is flat across all tiers. There is no recurring commission, no percentage split, and no separate tiered affiliate level. Qualified payouts are scheduled for Friday after Residerly's Thursday Stripe payout cycle. Deposit funds and monthly tier payments are not commissionable.
Pets
Approved pets add $250/month and remain subject to apartment community or hotel rules.
Parking
Parking can be requested but is not guaranteed. Availability depends on the apartment community or hotel partner.
Cleaning
Move-out cleaning is handled by Residerly and is not charged separately to the member. Optional weekly housekeeping is $150/week when available.